Fill in the User Import Template

Mandatory fields are in red

**Note**: To download the latest version of the user import template please click here

Once you have done that follow the instructions below:


CM Versions 5.8 and Higher

Go to:

Dashboard > Security > Import Users

Real Time Import

Use this option if you wish to import less than 1000 new users. No updates or deletes will be performed.

Click on Browse and select the User Import Template

Click "Import"

You will receive an email once the import is successfully uploaded or if there are any errors in the process


Offline Import

Use this option if you wish to import more than 1000 new users or need to do updates or deletes on existing users.

Tick box "Delete Users from the system that do not appear in the import file?" if you wish to delete user from the system

that do not appear in the import file.

Select Security Group

Click on Browse and select the User Import Template

Click "Import"

You will receive an email once the import is successfully uploaded or if there are any errors in the process


CM Versions 5.8 and Lower

Go to:

Admin > Management Tools > Security

Select - Import Users from Excel

Click on Browse and select the User Import Template

Click "Import"

You will receive an email once the import is successfully uploaded or if there are any errors in the process